Methodology

Quality, Reliability and Security in Healthcare Receivables Management

To ensure that we meet the expectations of our customers – Physician Practices and Retail Pharmacy stores - we follow certain management practices, supported by our processes and proprietary technology to deliver with quality and reliability. Our processes integrate quality, productivity, compliance, security, and cost saving requirements while delivering services or software.

Our investment in infrastructure ensures certainty of service.

As a TQM company, continuous improvement is a way of life and we set performance goals against which we measure ourselves.

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Technology

We have developed proprietary software technology over the years to scan documents, archive scanned documents, and capture data from scanned images accurately. Our proprietary products are ImageCADE, TeleFiche, TelePost and TeleScan.

This technology enables us to offer many services to physicians and pharmacies located in the US and carry out processing in our back office in India. Some of these services are scanning medical records or superbills, archival services on the cloud and healthcare insurance forms capture.

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Management Practices

Total Quality Management is the mantra at Tranquilmoney. Our culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations.

Quality practices have been introduced at every stage of the delivery process to build, improve, monitor and ensure quality.

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HIPAA & HITECH Compliance

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal guideline, which requires healthcare providers to inform patients of their right to health record privacy.

ePHI management is covered under the HIPAA Security Rule.

How does Tranquilmoney implement HIPAA for you?

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HIPAA & HITECH Compliance
Transitioning process - Tranquilmoney

Transitioning process

We are well-prepared to deal with the challenges of transitioning, be it a new Physician practice or Pharmacy client.

When we start working with a new client, we put in motion our pre-defined processes to move the Patient, Claim, Receivables data to Tranquilmoney systems. We ensure a smooth transition through careful planning and execution, involving people, processes, technology, infrastructure and tools.

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Electronic Protected Health Information (ePHI) is protected health information (PHI) that is produced, saved, transferred or received in an electronic form. Learn more about how we ensure data security.

Tranquilmoney has its offices in New Jersey and Chennai (Madras), India.

Learn more about our physical and virtual infrastructure.

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Tranquilmoney's servers are hosted and managed by Rackspace in its facilities in Texas City and therefore we have access to Rackspace's state of the art business continuity infrastructure.

Assessments are done based on financial operational technological risks.

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To deliver with quality and reliability, we have designed processes from transitioning onwards to final delivery for our Physician and Pharmacy clients.

Processes are strictly followed across the company with a focus on meeting organizational objectives and customer needs.

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Certifications

CASE STUDY

Workers’ Compensation for a New York based Family Practice

A New York based Workers’ Compensation practice with 2 doctors and a few physical tEHRapists was struggling with difficult Board submissions and claim management. With our intervention, claims were filed on time and collections became faster.

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How Tranquilmoney helps in achieving meaningful use - EHR incentives

The process of achieving Meaningful Use objectives can be quite exhaustive. Tranquilmoney provides comprehensive assistance to enhance service quality and realize meaningful use objectives.

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