With data being stored at various servers and devices across different departments, safety and confidentiality is ensured using security protocols and access control managed by either Tranquilmoney personnel or the client.
Moreover, our robust infrastructure ensures data transmission and data capture security to rule out any possibility of infringement of your privacy.
Our objectives are to:
ePHI (electronic protected health information) data is stored in various departments such as IT, IS and Medical Billing. Please see below the steps we take to protect this data:
Tranquilmoney has its offices in New Jersey, California and Chennai (Madras), India. Spread over 10,000 square feet in the city center, the back-office in India that seats over 200 people working 24 x 7. The infrastructure includes high speed internet access with redundancies built in using multiple ISPs, 100% power back-up, and a call center with over 100 seats using high speed MPLS lines and VoIP.
Tranquilmoney's servers are hosted and managed by Rackspace out its facilities in Texas City. In addition, there are back-ups available on servers in the back office in India. If for any reason, the servers at Rackspace are down, the servers in India take over and customer faces no down-time.
Rather than leasing a single private line between our Indian location and our New Jersey location or client locations, our network is completely internet-architected for maximum redundancy. We use multiple technologies including microwave, fiber optic and ISDN lines to ensure reliable last mile connectivity to the global internet backbone. The internet backbone itself has multiple redundant routes and is very robust.
While we use the internet, we use sophisticated firewalling mechanisms, username-password combinations, image encryption, and Virtual Private Networks (VPN) to ensure the privacy of our clients' data. Medicare has announced that internet transmission of data is acceptable as long as suitable measures are taken, and hence there is a widespread acceptance of this methodology.
Electronic Health Records Systems are required to undergo various qualification tests for certifications. The White Paper draws the list of criteria.
As per the HITECH Act, Tranquilmoney with its ambulatory EHR-compliance software - PracticeTracker™ and its consulting teams, ensures optimum utilization of the technology.
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