TQM ONLINE SYSTEM
Tranquilmoney automated the TQM implementation and monitoring in the organization through its proprietary software TQM Online in 1999.
TQM system helps in the planning, management and monitoring of day-to-day functioning. Every employee has assigned accountability and every result is measured against success indicators (managing points) and process indicators (checking points). These are integrated together with the help of the TQM Automation system to form TQM Online, that enables:
- Visual representation of the actual data against set target
- Enables quick and effective decision making
- Greater clarity about an individual's roles and responsibilities
- Provides up to date data which gives timely warning of problems
- Managerial scalability allowing smooth management of even large-scale organizations
PDCA CYCLE
The PDCA (Plan-Do-Check-Act) Cycle ensures quality. Each process is designed for maximum productivity and quality delivery. So, how does it work?
- A DRM (Design Review Meeting) is conducted when a project begins. Quality Assurance Check is conducted to ensure client's specifications are met.
- Detailed Project Specifications and Clarifications document is created.
- The Metrics for each process and the person are identified.
- Process Conformance Report (PCR / Checklist) and Quality Control Process Chart (QCPC) for are maintained.
- A set of Work Instructions (WIS) and Standard Operating Procedure (SOPs) are defined for each process. Exceptions are handled.
- Stage inspection and final inspection ensure quality for the whole product/process.
How do we ensure quality at every step?
- Quality Audits
- Performance Metrics
- Customer Satisfaction Surveys
- Continuous Improvements
- External Audits
