Process

Certified processes deliver consistent work quality

At Tranquilmoney's back office in India, processes for service delivery and transitioning are well documented and ISO 9001: 2008 certified. Every process may further have Standard Operating Procedures (SOPs) and Work Instructions (WIS).

These processes are followed across the organization with a focus on meeting customer needs and organizational objectives. Be it revenue cycle management or Pharmacy reconciliation, our well-designed processes guide our highly-trained staff to ensure consistency in service delivery to meet your requirements.

Customer Benefits

Certified processes and leadership-approved Standard Operating Procedures (SOPs) and Work Instructions (WIs) enable our staff to deliver reliable and quality services per your requirements.
Our documented processes set clear cut deliverables to consistently deliver quality results.

ISO 9001:2008 certified processes

Every step of the workflow is defined as a process, well documented and ISO 9001: 2008 certified.

The SOPs and WIs of every process are reviewed and approved by service delivery leaders. We maintain a range of crucial documents such as the Project Specification Summary, Detailed Project Specifications, Client Clarification Documents, Software Manual and Design Review Document for all the projects.

The IT division provides technology to the outsourcing division. The major documents we maintain are Project Specification Summary, Detailed project specifications, Client clarification documents, Software Manual, Design Review Document for all projects.

Standard operating procedures (SOPs) are written for all the IT-related processes like Process Planning, Estimation, and Software Development through releasing for production. WIs exist for all the sub-processes from process planning through deployment.

Our flagship software, PharmTracker and PracticeTracker are designed to follow processes that are strictly guided by the pre-defined SOPs to ensure sound healthcare receivables management.

HR-related documented processes include Induction Policy, Job Profiles, Office and Leave Rules. SOPs exist for all the HR-related processes right from recruitment to separation.

CASE STUDY

Claims reconciliation and receivables management for a Pharmacy Chain

A huge pharmacy chain was finding it problematic to manage claims, identify unpaid claims, and reconcile claim payments. With our process, software, and domain experts, we delivered 100% claim reconciliation and 99.9% collections.

How Tranquilmoney helps with ICD 10 Transition

The transition from ICD 9 to ICD 10 can be challenging for physicians. Tranquilmoney provides the necessary support and training, required to sail through the transition.