TQM at Tranquilmoney is not just about management of quality, but it is also about quality of management. An in-house developed management system, Total Quality Management or Total Digital Management is based on Japanese management techniques developed by the American Management Guru, W. Edwards Demming.
Our goal is clear - Understanding, anticipating, meeting and exceeding customer expectations by doing things right the first time and every time.
Our TQM Automation System automates daily work management. The TQM System clearly defines one’s scope of accountability and authority. Each employee is assigned a set of managing points (success indicators) and checking points (process indicators) that communicate the expected business results. The points integrate together to form TQM Online.
TQM Online helps in creating visual control systems (graphs and charts) that are easy to grasp and enable faster decision making. This system directly collects data from the operational software systems and provides each user with an interface for keying in data specific to their measures where automation is not currently suitable.
The graphs are auto-generated and can be analyzed over a desired period. Our global workforce has secure access to this information from any location in the world.
Employees are reviewed every week against their managing points by their supervisor and action plans are prepared and reviewed regularly to fix the gaps.
Continuous improvement is institutionalized through revision of these goals and effective action plans.
A leading third-party administrator had been struggling with insurance form processing, backlogs, low accuracy levels, and poor data conversion. We delivered a 50% improvement in claim processing cycle time, managed volume fluctuations and drastically reduced turnaround times.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.